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Insta-Happy with Instacart Publix Home Grocery Delivery

The most efficient way to get from point A to point B is a direct line. Given that theory, I have always thought that our accepted method of grocery shopping is antiquated, I hate doing it. You have to make a menu and a shopping list, get in the car, drive to the store, find parking, get a cart, pick out your items, go to the checkout, have the clerk put them in another bag or your own bags, put the groceries in your car, drive home, unload your car, unload the groceries in your kitchen – too too much.  

Well, along comes grocery home delivery. In Chicago about a bazillion years ago, during a call center management conference, I went on a tour of a few different call center based businesses and one of them was Peapod grocery delivery service. If you are not familiar with them here is their site, use them they know what they are doing https://www.peapod.com/. Too bad they are only in the Chicagoland area.  

As I toured the site and saw their entire operation from call center to shipping, my mind was blown. My first thought was, no way with that happen in little old Gulf Breeze. Fast forward to today, and it has. 

I have tried curbside pick-up before from another large chain and it is cool, and convenient, but I have been wanting to try home delivery and Publix seemed like a good choice. They have a large selection of organic items – my personal preference.  

Here is my experience. 

I made out my shopping list, logged in, started my account at http://www.publix.com/products-services/grocery-delivery and started shopping.  Some nice options are using the search feature to zero in on what you want specifically and using the departments feature to see what other items they have that you had not thought of. You can use their coupon section as well and BOGO’s. 

Once you click checkout you pick a time for delivery, usually within an hour. There are more times to choose from in case you don’t want it within an hour or two. I chose 5 p.m. and at 4 p.m. sharp I was notified that my shopper, Brandon, was on the case. The website let me know he was shopping. The best part was that he let me know if something I ordered was a little brown looking or was not available. We discussed alternatives and he sent me pictures. I loved the communication.  

When he was checking out he asked if there was anything else I needed, again love the excellent customer service. A text let me know exactly what time he was going to arrive, and he showed up right on time.  

He brought the groceries in and set them on the counter. All the groceries were in insulated bags so my cold items stayed cold. You can give any instructions to the shopper in the instructions section if you have special requirements.  

My shopper was Brandon, he has been with them ever since he saw a late-night job posting and signed up to work with Instacart. He showed me his rating and that since July he had made over 220 deliveries. I rate him 5 out of 5 stars and will definitely use Instacart again.  

Now let’s talk about price. The only price that seemed higher in my order was the price of avocados. There is a service fee and I chose to tip. Your first order is free, then you can sign up for Instacart Express a monthly plan for $14.99 or a yearly plan for $149. You can recommend friends and get them discounts off their order and yours too.  

So, if you are in the middle of watching ‘Love and Basketball’ like I was and need something to cook for dinner, think of Instacart, login and start your first order! You will have an appetizer pizza in no time and never miss a scene.  

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